CV
Chanelle V
1 reviews | Active since Oct 2019
19 May 2020, 12:31
WORST SERVICE FROM EDGARS
The lack of service I've received in the past month from Edgars is appalling! I've placed 2 orders during April. One on the 11th of April and one on the 15th of April. Today is the 19th of May. I have not received anything yet and no one is coming back to me on email. No one is answering at the call centre. The incompetence of Edgars is ridiculous! It's no wonder the company is bankrupt!
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Edgars's replyOfficial
20 May 2020, 12:15Good day Mrs Venter
We hereby acknowledge your complaint logged.
As discussed telephonically please be advised that the matter has been taken up with the management team for urgent intervention. Kindly note that we have had major delays with our online orders due to the national lockdown.
Please accept our apologies for the inconvenience and frustrations caused.
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team
We hereby acknowledge your complaint logged.
As discussed telephonically please be advised that the matter has been taken up with the management team for urgent intervention. Kindly note that we have had major delays with our online orders due to the national lockdown.
Please accept our apologies for the inconvenience and frustrations caused.
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team
Best regards,
Edgars's reply20 May 2020, 12:15
Official
Good day Mrs Venter
We hereby acknowledge your complaint logged.
As discussed telephonically please be advised that the matter has been taken up with the management team for urgent intervention. Kindly note that we have had major delays with our online orders due to the national lockdown.
Please accept our apologies for the inconvenience and frustrations caused.
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team
We hereby acknowledge your complaint logged.
As discussed telephonically please be advised that the matter has been taken up with the management team for urgent intervention. Kindly note that we have had major delays with our online orders due to the national lockdown.
Please accept our apologies for the inconvenience and frustrations caused.
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team
Best regards,