Worst Service Experienced at Chanel Studio!

I have been a loyal customer of Chanel for many years, in fact I only use Chanel skincare, make-up and perfume. But I was completely horrified by the terrible service I received at the Chanel Studio at Edgars at the V&A Waterfront. I booked a make-up session at the studio on Saturday, 6 April, but the women who 'assisted' (I use that term lightly) me and my friend (also a Chanel customer) were not bothered to give us a good experience or ensure that we got to our event on time. There was only 1 associate in the studio when we arrived at our appointment time and we were told to wait, because the other associate was helping elsewhere in the store. My friend eventually left and went next door to have her make-up done, where she was given better service than the house of Chanel! The other associate arrived 25 mins after the appointment time (nevermind we had an event to get to) with no apologies. The lady who started my make-up told her that she needed to help because I was in a hurry. Her response was that she can't help right now because she needed to write up her sale. Her colleague explained that the other customer had already left, but this lady made no secret of the fact that she didn’t care and proceeded to go write up her sale. Then got on the phone and started making an appointment for her hair. At this point, my friend (who arrived at the same time I did) was done having her make-up done next door, and said goodbye. I told her I was going to complain to customer service about the worst experience I've had. The associate then walked over to speak to the other privately, and returned to tell me that the other associate will do my eye make-up. She eventually did her job, but not before she lost a customer. This was not Chanel Studio service, this was worse than a gas station convenience store! Edgars, the quality of your service is appalling!