Worst service ever - what a pity Edgars.

I have been engaging Edgars and RCS services since August this year. The matter relates to a supposed ‘non-payment’ of R350 in August. The payment was made, in fact two payments of R700 and R350 were made from the same bank account to Edgars on the 25th and 27th of August.

Since then I have been called and badgered for this payment. I have sent proof of payments each time, only to deal with a new agent each time. Each time I am requested to update my details, which clearly doesn’t get done because the next interaction I get the same request from a new agent. I have once again sent proof of payment for the R350 in dispute and each time the matter is ‘escalated’ for resolution, only until the next month.

Today was the final straw as I have now been advised by my banker that I have a negative credit score because of this matter with Edgars. I am unable to use my Edgars account or get any other credit because of Edgars even though I have paid the R350 and sent proof of all payments on several occasions.

Just now I have once again tried to resolve this by calling and have been on hold for 36 minutes, after which time I dropped the call.

This is truly pathetic service and treatment of customers from what once was a trusted household brand.