Worst service ever, too quick to take money........
<p>On the 28th February was at Edgars Mall Of Africa, shopping was done and as I was about to make payment the was a technical error with the speed-point and on the second attempt the transaction went through. To my surprise days later I saw that I was charged an amount of R1719.59 twice. Went to Edgars Westgate they logged a call and I was told I should follow up on Wednesday the 8th March and only gave them a call on Thursday and I was told there is no feedback. Contacted the Mall of Africa Store and Mbuso Motloung who promised it will be resolved, and today as I call for update Mbuso’s last day at the store was yesterday and they will have to log another call.</p> <p>My request is to have my money back</p>
Thank you for making contact with us.
It with great displeasure to learn about your overall service experience in regards to your outstanding refund.
Please be advised your query is referred to both stores to address. Feedback confirming the process that will be followed in regards to your refund will be communicated to you within the next 48 working hours.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
It with great displeasure to learn about your overall service experience in regards to your outstanding refund.
Please be advised your query is referred to both stores to address. Feedback confirming the process that will be followed in regards to your refund will be communicated to you within the next 48 working hours.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***