Worst service ever - I now want to close my accoun

Today at the new account sections Zizipho Makidane told me to take a seat after I told her that I want to settle my account and that she will get someone to assist me, about 11 minutes later she was still seated and hadn't called someone. Only when I reminded that I'm still waiting she then got one of her colleagues to go call Bukeka Ntanjamo from the store room or back room, when she arrived she only asked me if I'm the customer who is in a hurry and attention speedily and I rep**** yes. This is when she left me without saying a word and went to one of the other counters to join one of her male colleagues who was assisting one of the other customers ( who arrived after me), they both assisted that one customer for good twenty minutes without anyone attending to me. I then asked Zizipho if the person she promised to call for me was Bukeka as I was still waiting after 45 minutes and she said yes and without calling for her attention she went about her business of ignoring. At 14:51 I left the store 9 minutes before my 1 hour lunch break spent at your store - needless to say , no one assisted me.