WORST SERVICE EVER, FROM NEO AT EDGAR'S WONDER PARK MALL

So after my cellphone excidentaly fell, the screen got cracked, I then went to Edgar's Wonder Park Mall, when I got there I was assisted by the most rudest lady EVER, Neo(lady working at cell phone department)

I got to her working station, at the cellphone desk side, and greeted her, she was with two ladies sitting and chatting, so I stated my case, explaining I was there to claim for insurance, the first thing she told me was that I was going to get charged alot by the insurance , I should just take my cell phone to a cellphone shop fix it and then pay, I then explained to her that I was unable to do that as I have two cell phone insurances that I took with Edgar's and paying for those every month,

Neo was extremely rude to me,... Neo your very rude, on that same day I tried speaking to you and also reminding you that in 2019 I was at Edgar's regarding my other phone and you were just as rude, please stop treating customers like that, speaking to them as though your speaking to your kids, refusing to assist, WHY DO YOU GO TO WORK IF YOU KNOW YOU DO NOT WANT TO WORK? WHY CHOOSE A JOB WHERE YOU HAVE TO WORK WITH CUSTOMERS IF YOU KNOW CUSTOMERS ANNOY YOU?, Though I did not complain in 2019,i did tell you that what you were doing was wrong, and walked away, I ended up going to town for assistance as you refused to do your job... THREE YEARS LATER, I GO TO THE SAME STORE AND YOUR STILL THERE, TREATING PEOPLE IN THE WORST MANNER POSSIBLE, YOU EVEN TOLD ME YOU WERE UNABLE TO CHECK MY IME number on your system? Really Neo, that's how you treating CUSTOMERS, when asked to check it on my phone, you also hesitated... Giving all sorts of excuses!!! PLEASE STOP TREATING CUSTOMERS SO POORLY, YOU ALWAYS FINDING REASONS NOT TO HELP, WHAT IS WRONG WITH YOU?

Let me tell you, that is not acceptable and I refuse to be treated like that!!!