Worst Service Ever

I have never in my life experienced such appalling and *********** customer service. Cancelling an account should be a simple process, yet this company has turned it into a nightmare of endless frustration and deception.

I initially called to cancel both my account and club card because the so-called "benefits" are utterly useless to me. Since the day I paid my account off in full, I have never purchased any items on credit from Edgars. Upon reviewing my statements, I discovered I was being charged interest on a club card fee—despite never having an overdue balance. How is that even legal?

I was assured everything was cancelled. Surprise, surprise—it wasn’t. Instead, I received a letter from RCS informing me that I now owe even more than before, thanks to insurance fees I've never been informed of. This is nothing short of a ****.

To add insult to injury, I wasted TWO HOURS trying to get through to a human being, only to be met with more incompetence and dead ends. Since their so-called customer service is a completely inefficient I am now resorting to emailing every address I can find and leaving this review as a warning: DO NOT DO BUSINESS WITH THIS COMPANY. If cancelling an account is this difficult, imagine the disaster you experience when trying to use one of their "benefits".

Absolutely disgraceful.