bM
brian M
1 reviews | Active since Nov 2018
14 Nov 2018, 09:09
Worst service ever!
I payed off my account which I had with them, they sent me and email with a letter stating that they are in the process of updating it on the ITC 14 days later( the ITC mentioned that if the account is settled then the store has 7 days to submit the changes and 7 days for the Transunion to update it) there was no change, I called through to Edgar's and they told me it hasn't been sent to the ITC and she will send it, now its been 18 days yet it still hasn't been updated, this is completely ridiculous, why aren't they keeping within their promises and why do I still have to wait forever for it to be updated, completely appalling experience
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Replies (2)
Edgars's replyOfficial
14 Nov 2018, 11:19Thank you for making contact with us . Kindly note that the credit profile updates automatically on a monthly basis . We will escalate your query to the relevant department to provide final feedback .Apologies for the disappointment caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply14 Nov 2018, 11:19
Official
Thank you for making contact with us . Kindly note that the credit profile updates automatically on a monthly basis . We will escalate your query to the relevant department to provide final feedback .Apologies for the disappointment caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
bM
brian M's updateReviewer Update
14 Nov 2018, 11:26That's what they said on the phone, but then why does the letter say its being updated when in actual fact its pending for a month to be reviewed?
bM
brian M's update14 Nov 2018, 11:26
Reviewer Update
That's what they said on the phone, but then why does the letter say its being updated when in actual fact its pending for a month to be reviewed?