worst service ever

I purchased a narciso Rodriguez fragrance. It was to come with a free gift. I received the fragrance on the 9th of September but there was no free gift ,not even a note advising about the gift. I sent 2 emails on the 9th and 10th but didn't get any feedback. I then called the customer service centre and was advised that they were out of stock of the free gift but the supplier just sent thru more stock and they were delivering it that week. Two weeks past and still no response from them. I then called customer service again to then be told that they were gonna get back to me. Another week went by and no response. I called again and was told that I will get feedback that same day. Now 2 days later still no response. I will never shop with them again. They are extremely unprofessional. The worst service ever.