Worst Service Ever

Yesterday i tried closing my account and was informed that i need to cancel my airtime subscription and request a reversal as i have not been receiving airtime nor do i have the number registered to this service...i was given the following contact details to have it cancelled ********** 1011 up until now that phone has not been answered once

What is the point of having a helpline if you do not receive HELP???????????

i was informed to contact ***,there i got placed on hold with no reason as to why 5 minutes later still nothing! dropped the line, called again was advised my call needs to be transferred where i don't know ,why cause no one answered

your Service Sucks,which is why the minute i get this sorted i will be so happy to close this waste of an account !!!!!!