WORST SERVICE EVER!!!

An Edgars Club VIP Membership Fee was charged to this following account number ***. We phoned Edgars to cancel this service as we did not agree for this service and asked for a copy of the agreement. We still haven't received anything, we have send many many many emails and just no response or anything. <br> <br> How can they just bill something and not provide the proof of agreement. They are very fast to reverse the charges but can't provide any proof. we need the proof of agreement asap<br> <br> After a lot of promises still no proof of the agreement. How long time do you need to send us the proof of this agreement, a year maybe 5. This is beyond pathetic<br> <br> THis is my latest ref number ***/GO and still nothing not a phone call, nothing!!!<br> <br> WE ARE GOING NOW FOR 3 MONTHS, HOW LONG DO YOU NEED TO SEND A SIMPLE AGREEMENT?????? DO YOU NEED ANOTHER MONTH OR A YEAR.<br> <br> I WOULD LIKE THE AGREEMENT BEFORE 25TH OF SEPTEMBER 2015.<br> <br> NO MORE EXCUSSES!!!