SC
Sharmilah C
1 reviews | Active since Sept 2016
01 Dec 2017, 15:10
worst service ever
I recently made an online purchase , Edgars online the money went off my account. but my order was never shipped, I received excuses after excuses, to date I have not received an order number or a call from anyone trying to help me after I had to send numerous emails and make numerous calls. when I call im being placed on hold, I also get attitude in emails from Lerato Ndlakuse I called today again and was placed on hold for I don't know how long, I then had to hang up. im really frustrated and need my order shipped ASAP I expected better service from such a big company.
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Replies (2)
Edgars's replyOfficial
01 Dec 2017, 16:23Thank you for bringing this matter to our attention .Please accept our sincere apologies for the lapse in service .We will escalate your online query to our e-commerce team and they will be in direct contact with you to assist further.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's reply01 Dec 2017, 16:23
Official
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the lapse in service .We will escalate your online query to our e-commerce team and they will be in direct contact with you to assist further.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
SC
Sharmilah C's updateReviewer Update
05 Dec 2017, 11:43good day.
im totally disgusted with Edgars.
after writing my review, I received a call from a gentle man called lucky I asked hm to call me back as I was busy at the time, im still waiting for his call, Lerato also rep**** asking for my card number
I then wanted to know how can I re order when the things I order is not available in my size??????? im still waiting for a reply.
I still have not received assistance on my order, to date no order number nothing.
I keep calling no response.
SC
Sharmilah C's update05 Dec 2017, 11:43
Reviewer Update
good day.
im totally disgusted with Edgars.
after writing my review, I received a call from a gentle man called lucky I asked hm to call me back as I was busy at the time, im still waiting for his call, Lerato also rep**** asking for my card number
I then wanted to know how can I re order when the things I order is not available in my size??????? im still waiting for a reply.
I still have not received assistance on my order, to date no order number nothing.
I keep calling no response.