MF
Marlene F
1 reviews | Active since Jan 2017
16 Aug 2017, 08:39
Worst service ever
Twice in 8 months have Edgars conveniently lost my eft payment, the first time it took 6 months to sort out the 1st lost payment of R600.00 which they eventually found & now 2 months later with my closing payment of R362.00 has also got lost as well, i have numerously sent in my proof of payment to William at Edgars Alberton which he sends on to the HO accounts department (Busi). I have even got signed letters from Nedbank of proof of payment (given to William), and this morning i get an account with no reflection of payment PLUS they have the cheek to charge me interest. People think twice before you buy from EDGARS and double check your payments. EDGARS your service sucks! CLOSE MY ACCOUNT IMMEDIATELY!
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Replies (2)
Edgars's replyOfficial
16 Aug 2017, 10:06We have escalated the complaint to the Edgars Alberton management to address with regards to the account payment query as the payment is not reflecting and the documents that serve as proof of payment were submitted in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. as advised over the phone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply16 Aug 2017, 10:06
Official
We have escalated the complaint to the Edgars Alberton management to address with regards to the account payment query as the payment is not reflecting and the documents that serve as proof of payment were submitted in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. as advised over the phone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
16 Aug 2017, 10:48We have escalated the complaint to the Edgars Alberton management to address with regards to the account payment query as the payment is not reflecting and the documents that serve as proof of payment were submitted in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. as advised over the phone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply16 Aug 2017, 10:48
Official
We have escalated the complaint to the Edgars Alberton management to address with regards to the account payment query as the payment is not reflecting and the documents that serve as proof of payment were submitted in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. as advised over the phone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,