TM
Tinyiko M
1 reviews | Active since Oct 2013
24 Jun 2015, 12:04
Worst service ever
On Sunday (Fathers Day) I went to Edgars to go buy a gift for my dad, I got in a few minutes before they closed. I wanted something specific and asked some lady to help, she then told me she is not sure but I must look around or ask someone else because its knock off time and she wants to go home. I brushed it off.<br> <br> Yesterday I went to the same Edgars, came in exactly 15 minutes before 6, immediately got what i wanted and decided to go pay. Only to find that everyone is cashing up and only one till is working. I then waited for just over 20 minutes until eventually some guy with dreadlocks decides \to do me a favor". I then ask him to wrap up the gift for me"
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Edgars's replyOfficial
25 Jun 2015, 16:25Hello Given9,
We would like to apologise for the lapse in service. Please note we have referred this query to the store manager to address, as it could have been handled in a different light. Please note the store manager will address with the staff member and internal disciplinary measures will be followed.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Please note we have referred this query to the store manager to address, as it could have been handled in a different light. Please note the store manager will address with the staff member and internal disciplinary measures will be followed.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
Best regards,
Edgars's reply25 Jun 2015, 16:25
Official
Hello Given9,
We would like to apologise for the lapse in service. Please note we have referred this query to the store manager to address, as it could have been handled in a different light. Please note the store manager will address with the staff member and internal disciplinary measures will be followed.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Please note we have referred this query to the store manager to address, as it could have been handled in a different light. Please note the store manager will address with the staff member and internal disciplinary measures will be followed.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
Best regards,