1 reviews | Active since Feb 2015
worst service ever
Today i wanted to Puma bags which for some odd reason didnt have prices on(Dont see how that becomes my problem).I ask a lady in da department to help with prices as i realy wanted both bags.She made me wait 30min only to tel me she cant find the prices too & i must go to the teller.7(unfortunately didnt have her name)...i go to the tellers as adviser i get there get a guy by daname of Hector who also went away for about 20min or so to also come and tell me there nothing he can do...He also refuzsed to give me his managers name stating i should after 50min of my time wasted go & find the manager if i want their name...im sooooo disappointed as i dont get why put things on the shelfs for us to buy then NOT price them or have means of gettin it on their system...What disgusts me is that it seemed im craZy for not understanding why i cant get the bags & that Hector was also gettin frustrated instead of givin me a solution.Ol He did was make a call to a useless supervisor who also didnt have a solution nor the decency to find out what else can be done.
We tried contacting you on the land line at 02:34 PM but we couldn't reach you.
It is with great displeasure to hear of the overall experience. That is not the type of service that indicate our standards and for that we deeply apologise. All items should be priced correctly thus this query was referred to the store Manager for intervention; as it could have been handled in a different light. We assure you measures will be taken to avoid the re-occurrence of this nature. We value you as our customer, hence all concerns raised did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you on the land line at 02:34 PM but we couldn't reach you.
It is with great displeasure to hear of the overall experience. That is not the type of service that indicate our standards and for that we deeply apologise. All items should be priced correctly thus this query was referred to the store Manager for intervention; as it could have been handled in a different light. We assure you measures will be taken to avoid the re-occurrence of this nature. We value you as our customer, hence all concerns raised did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***