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Shaun S

1 reviews | Active since Nov 2012

07 Apr 2015, 10:01

Worst service ever

I have had an account with Edgars for over a year now and have been asking for a monthly statement every so often.<br> <br> Their excuse is that they don't post statements anymore.<br> <br> I have supp**** and e-mail address and my mobile phone number on 6 occasions while I was in various stores.<br> <br> The last time in Oudtshoorn Edgars when asking about statements the lady in accounts at head office was quite rude and basically insisted that I do get the e-mails. She mailed me a statement that day.<br> <br> That was the only statement ever received.<br> <br> Please get your system up to date?It is very frustrating not knowing what is going on on my account due to a lack of either competence or just nevermindedness on the part of Edgars.<br> <br> <br>

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Replies (1)
Edgars
Edgars's reply08 Apr 2015, 11:55
Official
Hello shaunstuart,

We are deeply sorry for the unpleasant service you have been experiencing with regards to the statements. That is certainly not the type of service that indicates our standards. Please note we have updated the system so you may receive electronic statements. The current statement has also been sent to you,

We assure you measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards.
Edcon customer experience team,
***

Best regards,