Worst service ever!

Am so dissappointed by the terrible service i got yesterday 22/03/2015@Edgars Eastgate by Smash am not even sure whether its her real name because she wasn`t even wearing the name tag i had to ask from her colleague,i went to Edgars to buy a pink lipstick i had a picture on my phone to show the lady which pink am looking for actuallt i started@Foschini cos i hav an account with them& i normally buy my cosmetics there&i never came accross with such bad attitude but when i showed them the picture on my phone they referred me to Edgars by MAC dept. when i got there the lady by the name of Smash hopefully its her real name gave me such horrible service her levels of service are in ICU i told her i want pink lipstick when i showed her the pic on my phone she didn`t even wanna look@it, then she said i should have come with lipstick number i mean really i thought they are there on floor to assist customers &there are testers as well she was supposed to look@my pic &help me to find the similar colour as the 1 on my phone,i nearlly left the shop withouth buying but because i wanted that lipstick i was stuck with her poor service,there was no smile she doesn`t care about customer service!!!