1 reviews | Active since Jun 2015
Worst service ever
<p>Yesterday i called Edgars in westgate and asked if they had the phone that i wanted, spoke to Norman and iwas told it is there.. After work i drove to the store and upon arrival i found 2 ladies by the mobile section who gave me a very stinking attitude and seemed to have a problem with me asking for Norman in English.. After asking 1 of them to help me with the phones, i was told there is no stock and the phones were finished on Monday when i had called and was told the phones are there. The attitude they gave me made me doubt if the phones were really finished and they also gave me the impression that i was disturbing as they were busy chatting.. I have never felt so inconvenienced and small in my life.</p>
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We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the stores management team to address. Feedback confirming resolution to your query will be communicated back to you within the next 48 working hours.
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Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically but could not reach you.
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the stores management team to address. Feedback confirming resolution to your query will be communicated back to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Good day
My office number is ********** 430/7476...
Thank you
Good day
My office number is ********** 430/7476...
Thank you
Good day
I spoke to the manager on Tuesday but i wasn't even asked to Describe the people who gave me the bad service, so i fail to understand how they will be reprimanded.. i was only told that the phone that i was looking for has been found at clearwater without even being asked if i still need it or not.. The manager also promised to get back to me and give me feedback but i haven't been given any feedback since Tuesday..
It's quite upsetting too cause even complaints are not treated with urgency. I am very disappointed. This is 1 week later and nothing solid has been done.
Regards
Nobunhle
Good day
I spoke to the manager on Tuesday but i wasn't even asked to Describe the people who gave me the bad service, so i fail to understand how they will be reprimanded.. i was only told that the phone that i was looking for has been found at clearwater without even being asked if i still need it or not.. The manager also promised to get back to me and give me feedback but i haven't been given any feedback since Tuesday..
It's quite upsetting too cause even complaints are not treated with urgency. I am very disappointed. This is 1 week later and nothing solid has been done.
Regards
Nobunhle