RM
Rochelle M

1 reviews | Active since Jan 2012

20 Dec 2016, 11:25

Worst service ever

<p>Good day... </p> <p> </p> <p>I am so disgusted by the service i have been getting from Edcon group; </p> <p> </p> <p>1st i app**** for a card replacement; i called out of my own to stop the lost card cause its always a long wait in the branch for that; </p> <p>I get to branch, only one person know how to do it or assist with a card replacement.... but she is on lunch, </p> <p>Next day i go she call customer service, an then she tells me that her system is offline so she cnt link my account to my card; </p> <p>Another day i go she is now giving me a card an i left thinking it is all sorted. </p> <p> </p> <p>I go all the way to edgars Active tygervalley an too my disgrace i am left there embarassed cant purchase anything; people think im doing ***** purchase because my account is blocked; this women didnt link my new card. </p> <p> </p> <p>So much for all my up an downs; this is so fustrating; because after 2 weeks waitn for a new card an still nothing is sorted. </p> <p> </p> <p>This is so inconvienence; why dont just employ proper people to do the job a save the client all this hassels: time wasted; bad customer service: embarasment an fustration!!!</p>

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Replies (1)
Edgars
Edgars's reply22 Dec 2016, 13:05
Official

Please forward us the name of the store that you visited, you only said you went to the branch, so that we may be able to contact them on your behalf and may be able to action the new account card query as you have stated that the account is still blocked . We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.