1 reviews | Active since Jan 2014
WORST SERVICE EVER!!!
<p>Today, 12 Aug 2016, I wanted to fit on some garments but when I got to the fitting room the door was closed, the handle on the door was missing so I assumed it's either under construction or it moved. Nearby was a lady packing clothes and when I asked her where the fitting room was she just rep**** "no". After walking to the tills a lady came running to me asking if I wanted to fit on clothes. I told her yes and if she can point me in the right direction. She then told me I should have rung a bell (which wasn't visible untill she pointed it out to me). I asked her why wasn't there a notice saying that clients should ring the bell for assistance. She showed me they have written it on the bell itself. It was so small even with my glasses I didn't see the bell nor could I have read what's written on it.Just before I handed my garments to her so she can check, she and this lady started talking about me and called me a ****** for asking her a question because I thought she worked there. Never in my life have I been so ****ing disgusted. Firstly, your staff doesnt wear the Edgar's uniform nor do they wear a name tag or some sort of identification. Secondly why aren't they doing their ****ING job. And lastly WHO THE **** gives them the right to call me a ****** when all I wanted to do was fit on some garments. I take this false accusation very serious and I will take the matter further. You can take your ****ty overpriced clothing and shove it! You will never see me again. Your staff are rude, ****** and *********** and I will no longer support any of the Edcon stores!!! You are disgraceful!</p>
We must apologise for the delayed response.
Thank you for raising your concerns with us, this is certainly not the type of service we wish to render to our customers. We have addressed this incident to insure this will not happen in store again, your will be receiving further feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for raising your concerns with us, this is certainly not the type of service we wish to render to our customers. We have addressed this incident to insure this will not happen in store again, your will be receiving further feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
