Worst service ever

Can I please tell you about the worst service that I have ever received from Edgars. I have been a loyal customer since 2005 and have never been this disappointed!

I went to the Middelburg Mall branch on 30 March 2021 to settle my account. Apart from the fact that the cashier seemed annoyed that she needed to assist me, the amount she gave me to settle my account was short of R2.51, I told her that I want to close my account and she said that I would need to go to another counter but they will not be able to assist as the call centre is already closed. This was at 16:44:06 in the afternoon.

I was not aware of the short payment so the next day I used my personal phone to call and close my account at which the consultant rep**** that I would need to return to the store to pay the R2.51 because she can not close my account whilst there is a balance. The next day I had to drive back to the store. I paid R3.00 and another consultant again told me that they will not be able to call and close the account as the call centre was closed already. This was on 1 April 2021 at 16:33 in the afternoon.

When I finally got time to call personally again today I was informed that I now have a balance of R70 that I need to pay. The consultant once again sent me back to the store that does not want to assist me to pay the outstanding balance on my account and ask them to call and close my account.

How is this fair? I have to pay fuel to get to the store and keep on paying because the consultants do not feel like assisting me. I worked in retail for 5 years and in my experience this is not how you treat customers.

I need my account closed today.