Worst Service: Edgars, RCS and VVM Refund Challenges.

My Edgars store account was given to the debt collector (VVM) for payment. I made arrangements to pay, I continued paying till January/February 2024. Payments were made mainly (99%) at Edgars Menlyn. On 11 March 2024 I enquired with VVM about my balance, they confirmed that my account was settled on 23 December 2022 and closed on January 2023, email to this effect was sent to Edgars (cc: me).

On 10 May 2024 I went into Edgars Menlyn to enquire about the outstanding balance on my account, I was told that the account has credit and advised to email RCS for a refund. On the same date I emailed RCS for refund but since then to date I’ve been sent from pillar to post for my money.

I’ve been paying every month till January/February 2024 not knowing that the account was settled 23 December 2022. The whole of 2023 when I was paying at the Menlyn branch no one cared to tell me that the account is settled. Now when I request my refund, to date I have not received that money. I have been constantly following them up but to no success.

No one seem to have a proper reconstruction of what’s happening between them. Their lack of professionalism and proper record keeping is affecting me negatively. This is by far the Worst service from Edgars, RCS and VVM. They lack professionalism and proper services. I just want my money, nothing else.