Worst service and worst phone i ever bought.

I bought a new cellphone Hisense H72 Pro blue from Edgars online on 1 April 2026.I found that the phone had a problem with strange background sound when recording a video.I was told to take it to the nearest Edgars branch to have it checked out,which I did.

The phone was checked and replaced with a new phone similar to the previous one.

When I arrived home I took a video with the replacement phone and it had the same problem as the previous phone.

I contacted the office again informing of the problem.Once again I was told to take the phone to my nearest branch to have it checked out,which again I did.

Today 04 Mei 2026 I am still waiting to find out whether my phone will be replaced or be refunded for this ongoing problem.

I feel that it is only fair for me at this stage to ask for a refund to be allowed to find a suitable replacement for my phone that I bought more than a month ago without having any use of it at all.

Kindly assist with my refund to put an end to this uncomfortable situation I am placed in.

Kind regards Hendrick Wait