1 reviews | Active since Oct 2012
worst service and recommended insurance ***** to customer
<p>i purchased a cellphone from jetmart Southgate on yesterday, this morning driving to work i heard a crack and saw the screen on the phone cracked.</p> <p>i took the phone back given the screen just cracked,the ladt at jetmart said that i have to go to edgards southgate to book the phone in for a insurance repair as they will not replace it.</p> <p>the store manager at edgars sent me to a gentleman that handles the cellphone boomings, he also said that they will have to book it in for a insurance repair as they will not replace it althbough its only day old</p> <p>he called the insurance company and told me that the repair excess will cost me R800 and he recomends that i wait 3 months to boom it in then it will be cheaper or i can just tell the insurance that the phone is lost and then i can get a new one, as far as i know that is *****.</p> <p>i told the store manader that i'm extremely unhappy with the service and the way they handled the situation and that i will close my account, the reply i got was ok then do that</p> <p>i will recommend that no one ever purchases a phone from the edcon group as they offer zero support and reccomend ******* activities</p>
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
kindly note the cell phone is covered by the network provider under the 12 months warranty however the warranty does not cover any physically damage on the cell phone.
Your reference number is ********** 275/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
kindly note the cell phone is covered by the network provider under the 12 months warranty however the warranty does not cover any physically damage on the cell phone.
Your reference number is ********** 275/GO.
Kind regards,
Edcon customer experience team,
***