JW
JANA W

1 reviews | Active since Jul 2015

31 Jul 2015, 11:18

WORST SERVICE

An Edgars Club VIP Membership Fee was charged to this following account number ***. We phoned Edgars to cancel this service as we did not agree for this service and asked for a copy of the agreement. We still haven't received anything, we have send many many many emails and just no response or anything. <br> <br> How can they just bill something and not provide the proof of agreement. They are very fast to reverse the charges but can't provide any proof. we need the proof of agreement asap!!!<br> <br> I did received I nice reply from Edgars that they will address the issue immediately.<br> <br> Just for me to still sit and wait for them.<br> <br> Send me the agreement ASAP. I WANT THE AGREEMENT BY MONDAY 3RD OF AUGUST 2015

0
Replies (1)
Edgars
Edgars's reply01 Aug 2015, 11:43
Official
Hello Janadewet,

Thank you for bringing this matter to our attention , kindly be advised of the below feedback as per the email that our accounts team sent to you on the 23 July 2015.

Please note that a call recording has been requested for investigation process and you will be informed as soon as the process has been completed. Contact us at *** or give our Customer Service Call Centre a call.

Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.

Kind Regards
Customer Experience Team
***

Best regards,