Worst service

I app**** for an Edgars account on the 13/02/2019 at Eastrand Mall, I was told the whole process will take about 90 minutes. That was the first lie and dismal customer service, I was then requested to supply proof of income documents which I did the store said they emailed them to Head office who claimed they never received anything despite being sent the documents twice, I emailed the documents myself and didn’t hear anything further from Edgars and that was 15/02/2019. On the 17/02/2019 in the morning I received a call from an Edgars employee who said they were verifying information, once again I was promised feedback with 90 minutes. Today more than 24 hours later I went back to the store as the call centre refused to assist me on the phone and said I must go to the store and call them from there. I went to the store and the accounts consultant said the system says Declined due to affordability, I needed more information as I just got approved for vehicle finance and I know for a fact that my credit is in good standing. We called the accounts department and they refused to speak to me and told the store consultant to send me to the store manager. I went to look for the manager and he knew nothing about this, he called the call centre again and begged them to speak to me and explain what is going on. I spoke to the consultant who couldn’t tell me why the application is declined, he kept saying affordability, the consultant referred me to the manager who as well could not give a reason other than the system declines due to affordability. And told me I must apply when my circumstance change. What Circumstances? What is preventing Edgards from giving me credit? As a financial institution you are obligated by law to tell me why am being declined. I left the store without an answer. I can’t believe this is how Edgars treat potential customers especially with the financial crisis they are facing, I hope someone with proper financial aptitude will respond and give me a proper reason.