1 reviews | Active since Feb 2017

16 Feb 2017, 13:37

Worst service

<p>Edgars online provides the worst service. I purchased some items 3 weeks ago and am still awaiting it. Called them 6 times and was told the same thing. That the online team will get bac to me. This has not happened. How hard is it to email someone. </p>

0
Replies (3)
Edgars
Edgars's reply17 Feb 2017, 09:39
Official

We sincerely apologize for the late delivery for your click and collect order as the system shows that its still being processed. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team , regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your post ***/GO . We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

Edgars
Edgars's reply17 Feb 2017, 09:40
Official

We sincerely apologize for the late delivery for your click and collect order as the system shows that its still being processed. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team , regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your post ***/GO . We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

's update21 Feb 2017, 10:05
Reviewer Update

Kindly note that i am still awaiting the online team to contact me. If you cannot supply my goods please refund my money. It is now going into the 4th week. This is absolutely ridiculous