Worst service
<p>i bought things online on sunday 29th January 2017. your own policy is delivery takes place between 2 to 5 working days . on thursday i had not received any update regarding my purchase . i sent an email to Zahier Isaacs on thursday only to be called by some *********** mashudu and thabo who were telling me that one of the items i bought is not available . how else do you have it on your website as available if you do not have the stock ?</p> <p>this is totally disgusting and i want everything i have paid for within your own specified delivery time and that is by end of business today .</p>
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Replies (3)
Edgars's replyOfficial
06 Feb 2017, 12:27We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have to escalate the matter to the Customer Escalation Social media E-Commerce Online regarding the order that you are tracking, they will action and revert back to you with feedback. We kindly ask that you furnish us with the order number for the matter to be actioned in accordance. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Feb 2017, 12:27
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have to escalate the matter to the Customer Escalation Social media E-Commerce Online regarding the order that you are tracking, they will action and revert back to you with feedback. We kindly ask that you furnish us with the order number for the matter to be actioned in accordance. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
06 Feb 2017, 12:27We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have to escalate the matter to the Customer Escalation Social media E-Commerce Online regarding the order that you are tracking, they will action and revert back to you with feedback. We kindly ask that you furnish us with the order number for the matter to be actioned in accordance. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Feb 2017, 12:27
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have to escalate the matter to the Customer Escalation Social media E-Commerce Online regarding the order that you are tracking, they will action and revert back to you with feedback. We kindly ask that you furnish us with the order number for the matter to be actioned in accordance. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
07 Feb 2017, 11:58********** 50
this is more pathetic , its over a week now and i still have not received my order .
's update07 Feb 2017, 11:58
Reviewer Update
********** 50
this is more pathetic , its over a week now and i still have not received my order .