Worst service
<p>Today Im boiling with so much anger, was at one of edgars stores where I got the horrible service from a security lady, I bought my lo Adidas sneakers last month, he wore them about 3 times at home so today as walking in and out shops something kept beeping n all the securities just said it's fine until I went to edgars on our way out the security threatened to take the shoes away if I didn't have a slip regardless the dirt they have, I wish I could just let the shop aware of what is happening :(</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Pretoria church street management to address as our valued customer is not happy that the store store security personnel wanted you to leave your child's shoes in store as the security tag was not removed , this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly include your contact number so that you may be contacted via telephone. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Pretoria church street management to address as our valued customer is not happy that the store store security personnel wanted you to leave your child's shoes in store as the security tag was not removed , this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly include your contact number so that you may be contacted via telephone. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Pretoria church street management to address as our valued customer is not happy that the store store security personnel wanted you to leave your child's shoes in store as the security tag was not removed , this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly include your contact number so that you may be contacted via telephone. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Pretoria church street management to address as our valued customer is not happy that the store store security personnel wanted you to leave your child's shoes in store as the security tag was not removed , this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly include your contact number so that you may be contacted via telephone. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,