LC
Leigh C
1 reviews | Active since Apr 2012
24 Dec 2015, 13:35
WORST SERVICE
THE SERVICE HAS GONE TO THE DOGS, *********** STAFF MAKING STUPID ERRORS NO ONE KNOWS WHAT IS GOING ON AND KNOW ONE CAN HELP YOU. I WILL BE CLOSING MY ACCOUNT. I PURCHASED 3 GIFT CARDS TO THE VALUE OF R3000.00 TO MY SURPRISE THERE WAS NOTHING LOADED ON THE CARDS. I SERVICE YOUR CLIENTS AND I DONT GIVE THIS TYPE OF SERVICE.
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Replies (1)
Edgars's replyOfficial
29 Dec 2015, 10:01Hello leigh1982,
Our attempt to contact you at 09:45 AM was unsuccessful.
We must sincerely apologise for the overall experience. Please be advised you did not provide us with the gift card numbers so we may assist. We have referred this query to the credit manager for intervention. Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Our attempt to contact you at 09:45 AM was unsuccessful.
We must sincerely apologise for the overall experience. Please be advised you did not provide us with the gift card numbers so we may assist. We have referred this query to the credit manager for intervention. Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply29 Dec 2015, 10:01
Official
Hello leigh1982,
Our attempt to contact you at 09:45 AM was unsuccessful.
We must sincerely apologise for the overall experience. Please be advised you did not provide us with the gift card numbers so we may assist. We have referred this query to the credit manager for intervention. Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Our attempt to contact you at 09:45 AM was unsuccessful.
We must sincerely apologise for the overall experience. Please be advised you did not provide us with the gift card numbers so we may assist. We have referred this query to the credit manager for intervention. Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***