1 reviews | Active since May 2016

03 Jun 2015, 12:08

Worst Sales Call Ever

So, sitting at my desk hard at work, a young lady unexpectedly calls me at 11:54am on 3 Jun 2015 from: ***<br> <br> She starts speaking, I have no idea what she is saying. She does not mention that calls are recorded or introduces herself properly. The next minute she wants to confirm my details. I asked her what this is about as I have an account already. It was very clear that I did not understand a word she was saying. Only then she says it's for Edgars VIP. I asked her if I need to pay for this, she says yes. R54. <br> <br> When I said I'm not interested in paying for such a service as I hardly use the card. She said OK thanks and put down the phone without even saying good bye. Objection handling skills... 0.<br> <br> Anyway, I feel it's ********** not to mention to clients that it is a paid service. This young lady has absolutely no training to work in a call center. This shady business technique has cost you guys an account. I will be cancelling my Edgars account this weekend.<br> <br> You guys should have known better, I did not expect such a blatant ***** call from a respected company. You guys should feel ashamed for letting a person like this even speak to a paying client. Silly Edgars!

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Replies (1)
Edgars
Edgars's reply05 Jun 2015, 08:52
Official
Hello BigMistake,

It is with great displeasure to hear of the unpleasant and ********* service from the club consultant. Edcon sets high standards for the service rendered to customers and any service not indicative of our standards should be addressed accordingly. The club manager will pull the call and disciplinary proceedings will be taken against the consultant as that type of behavior is unacceptable.

Customers are the life blood of this organisation and it is our daily mandate to render excellent and professional service.

We assure you measures will be taken to avoid the re-occurrence of this nature.

Your reference number is as follows: ***/GO

IF you require any further assistance, please do not hesitate to contact us on the below number.

Thank you for your continued support and loyalty

Kind regards.
Edcon customer experience team.
***

Best regards,