Worst possible customer service

I made an online purchase from Edgars on 1 May. To date, I am still waiting. When you call you simply get a reference number with no answer. On facebook I was told that my items will be delivered last week Thursday. On Saturday I am told in the next few days. Tomorrow it will be another week of waiting. This is poor leadership, poor management and the worst customer service I have ever experienced. My guess is that there will be no response from them on this either and if there is it will be the standard useless response with no commitment or real truthful answer, as always.