WORST ONLINE STORE EVER!!!

Upon experiencing problems with her recent cellphone, my girlfriend decided to replace it with another, one she desperately needed for the weekend of the 25th as we run our own business and weekends tend to get hectic and a reliable phone is a must thus she placed an order on the Edgars online store on the 18th of November 2017 and it was debited off her account. The website stated the order would be delivered in 2-5 days, two days went by and there was no correspondence from the store nor did the status of the order change from processing to something else, she called and the consultant at the time told her she should wait till day 5, and she did, whilst she kept calling the centre since they did not bother informing her on her order. On day 5 she learned that her order was dispatched in the morning, but apparently she couldn't get it on that day for unspecified reasons. Since day 5 (24 November 2017) was on a Friday, she had to wait for Monday (27 November 2017). On Monday, no one called her, and the store was not updating the status of her delivery, so she took it upon herself as she has done in the past and called them; to her surprise she is informed that her order will now be delivered on Wednesday (29 November 2017). She then escalated the matter to the supervisor who apologised and said she will look into the matter. Thinking back, I am reminded of the reason we decided to order online, we were motivated by the wonderful, convienient experience we had with other online stores, I am talking about the likes of Takealot, Mr. Price etc. it was because we have done it a number of times before without any problems. We were under the assumption that Edgars is a reputtable store and would deliver, however, we had the most horrible and miserable experience south of the equater. I wouldn't recommend their service to anybody. The level of unprofessionslism on their online store is on its own level. We will never again use their service and we will be sure to tell those we come across not to rely on this autrocious and abysmal store.