WORST online shopping- cancelling orders without permission and DON’T refund you

I have ordered online with Edgars on 16 May 2020. Understandably with COVID19, there is a backlog with orders placed. The total value of my order is R2139-00. It has been almost 2 months no, my parcel has not even been shipped.

I keep logging in to see when my order will be shipped. Till date my order has not been shipped and when I logged in today, it states that the status of the order is “Cancelled”. I have received no communication from Edgars, up till date there has been no communication whatsoever after the order confirmation email. Who gave the instruction to cancel the order? When was I supposed to be notified about this “Cancellation”? When will I receive my refund?

This is THE WORST service I have EVER received from online shopping. 5 years ago I closed my Edgars account, due to my purchases being blocked as the system indicated that I was “deceased” and after numerous requests this could not be sorted. Each time I went to an Edgars store it was the same story every time, speaking to consultant after consultant. Now this?

I must say for a “Popular Store Brand”, I have absolutely no positive feedback as my experience with Edgars over the years has been dissapointing beyond explanation.

Customer Care never answers, and employees at the actual shops never seem to know whats going on.

I would not advise anyone to do an online purchase, or expect any sort of professionalism when a query is logged.

VERY dissapointed and hope to get my refund ASAP.