Worst experience of my Life

Wow! is the reaction I still have on face and how I feel after leaving Edgars Canal Walk yesterday evening for the 3rd time. I came to the store always happy and pleased to do my shopping until now. On the 15th Nov 19 I decided to close all my accounts as this was something I needed to do. I got to the cashier and asked her to please advise what my balance was so I could square it up and I did just that, I then asked her to please close my account and was advised to please not do so (very convincing) due to the amazing black Friday sales and if I still wish to proceed I need to come back before 5pm as CS is closed after. I then returned a week later with no intentions to close but to shop the Black Friday only to come to the till and be told that they are offline and I cannot get the stuff I wanted after struggling for about 20min I asked the cashier to please hold my stuff and I would return the next day for my things she then advised that she was going to keep it.I was able to purchase a few items at the Edgars Paarl with no issue and did not understand why Canal Walk had a problem with my card. I unfortunately I was not able to return the next day as I needed to work the weekend and knew that I lost out on a good deal at Edgars but I unfortunately could not return to Cape Town and quick as I hoped. I then came to your store Monday and thought the issue was resolved as promised only to now find out that I need to pay R1200 before I could buy and was appalled at this and did not understand why especially considering there was nothing outstanding. The cashier referred me to the customer service where a guy assisted and could not locate the payment I made to close the account and this is why my account still unbalanced and I had the issues the Friday. He then advised me to please go to the bank and get a statement and he would fax it off, I was again shocked as hell and ****ed this time round anycase did what he said and returned, he was then busy with at a customers and asked a colleague to please assist me. I had to explain to her the whole email this now to the 3 person at Edgars and she takes the statement and underlines the payment with a black permanent kokhi marker and you could not see anything on my statement now because she coloured it out and I then looked at her and said you know that to print these statements its money and she looked at me and burst out laughing to my face and tell her other colleagues having them laugh to. The guy who originally helped me came and asked what she did and to found this very funny and saw that I was not impressed. He then asked me to wait for his manager who was currently busy with a customer I waited 20 mins again but this was understanding as I could see she was busy but in the meantime the employees at Edgars thought my case was some joke and showing one another my bank statement with the mistake made by one of them. I eventually got help from another manager and had to explain the situation to her for the 4th time. I was not rude or horrible to any of your staff this whole time and felt very humiliated in return. I honestly dont want this account anymore and will no longer set foot in Edgars, I lost out on all the good deals and not one of your employees could even say sorry infact one response to my question of how I would be compensated was “the customer is always right and carried the rest of the sentence in her mother tongue knowing I would not understand what sh fully said.” I have the names and images of my statement and who assisted me and would like to receive a call from you. A very disappointed THANK U member since 2010