Worst experience ever, bad customer service.

I am writing to express my concern and dissatisfaction regarding the lack of response to my previous complaint about a recent purchase of shoes from Edgar’s Sandton City, which were unsuitable for my desired purpose. Despite my repeated attempts to seek a presolution, I have yet to receive any feedback or update on this matter. Instead I was treated unprofessionally as a valued customer.

On the 22 November 2024, I raised an issue with my purchase and was assured by Sibongile Khumalo from Edars’ head office, that I would receive a verdict within a reasonable timeframe. Regrettably, it has now been over a month since my initial complaint, and I have not received any further communication.

The prolonged silence and lack of responsiveness are highly disappointing, and they have caused significant frustration and inconvenience. As a valued customer, I expected better service and prompt resolution to my concern.

I kindly request to escalate this matter and ensure that I receive a response at the earliest convenience. It is imperative that this issue is addressed promptly to prevent further dissatisfaction as I am stuck with a purchase I’m not happy with.

Hopefully i will get immediate attention to this matter. I look forward to resolving this

Elijah Magagula +***2