TS
Thembakazi S
1 reviews | Active since Dec 2016
12 Dec 2016, 11:33
Worst experience ever at Edgars
<p>so Saturday 10.12.2016 I went to Garden Route Mall Edgars in George, when I get to the fitting room door there's a "No Entry" sign,so naturally i assume because there's no staff member at the door, i then wait and there's staff members walking around and not even one asked if I need assistance, after a while standing there like an idiot, I ask the 6th staff member that was passing if anyone is assisting at the fitting rooms only for her to say we don't use that fitting room anymore, and then I ask but people have been passing me standing by the door that says fitting room with clothes and not even 1 bothered to tell me it's no longer in use she then says "did you ask them" I didnt know how to respond I just walked to the other fitting room and fitted my son's clothes and while i was doing that I thought, you know what am not using my money here let me rather go, but my day got worse after about an hour when I realized i left my boy's new hoody that he was wearing in that stupid fitting room, I phoned Edgars immediately only to be told it's not there, I asked this staff member if she did go check she said and it's not there and then hung up. I regret walking to that Edgars and I'll be sure to never set foot there again, me and the rest of my family!!!!!</p>
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Edgars's replyOfficial
20 Dec 2016, 19:15We have escalated the complaint to the Garden Route Mall Edgars in George to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases and leaving the child's hoody inside the fitting room, this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Dec 2016, 19:15
Official
We have escalated the complaint to the Garden Route Mall Edgars in George to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases and leaving the child's hoody inside the fitting room, this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
20 Dec 2016, 19:15We have escalated the complaint to the Garden Route Mall Edgars in George to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases and leaving the child's hoody inside the fitting room, this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Dec 2016, 19:15
Official
We have escalated the complaint to the Garden Route Mall Edgars in George to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases and leaving the child's hoody inside the fitting room, this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,