Worst experience ever

Taking this chance to share my disgust and the worst experience I've ever had while shopping online.

LeCoq had arranged for my package to be picked up at Edgars Brits Mall; Letty had called the shop first to verify that it was have such option. I had to wait about an hour for assistance when I arrived at the store. I was told to wait for a woman who had left the business but had left her phone behind. I learned while I was waiting that they had just finished return packages training and that the system was not yet operational. I then questioned the woman giving me this advice if it was worthwhile for me to wait around after making such a statement. She said I should wait, they want to test the "not yet active system".

I was instructed to go to the "waited lady" when she arrived so that she can help me honorably. Her Majesty was pressed for time, and I had to get to her desk quickly. She then inquired why my package wasn't covered and I explained that's how I generally return packages so that you may wrap them in plastic and send them back to the sender. I asked her if she didn't have a Sellotape so I can wrap the plastic for her to take it, and she stated no, she won't help me further. She then gave me a very unpleasant look before turning her head away.

This is really incredibly disappointing.

It is quite frustrating that Pargo employees seem unwilling to help us as if it were a favor for the services we paid for. Can Pargo Services teach appointed retail staff in customer service?