Worst experience

This is the worst experience I have ever had from purchasing items online. I waited 5 weeks for my orders and when one of them finally arrived one of the items wasn't in the box it had been scratched out on the order form. I wasn't even told that the blanket I ordered was no longer available. To make matters worse I was expecting a second order which never came after calling the contact center and waiting 20 minutes I was informed that the item I had orderd was out of stock. What nonsense is that when I was sent an email a week ago that my item was being sent. And how was it that the shoes I orderd where out of stock because when I purchased the shoes there was still stock. Imagine waiting 4 weeks for shoes that have since been out of stock. This is the most disgusting customer service experience I have had, you are not the only company that have suffered dusting lockdown but your response to the pandemic had been by far the worst.