worst ever service

<p>A few weeks back your sales dep contacted my wife and Adrian advised that we have made contributions towards our Funeral plan till November 2015. She asked him to call back at 18:00 so i could get all the information i need. He could only give basic info and after asking to escolate the call he started to argue and moments later he dropped the call on me. This after we canceled the service in late 2012. The day after the call we went to N1 city Edgars to get this sorted. The consultant in store helped us by looking for information she could not find. She put me through to your unprofesional call centre. The so called supervisor said that she would send all the invoices to me via email withint 48 hours. Two weeks later still nothing. We went back to N1 city again on Wednesday and got put through to your contact centre, Jason took the call and we wife requested to speak in Afrikans, he could or would not assist and offered a call back and the call ended. I waited for 2 days for that to happen. Fix your service and my account. You quick to add charges to my account and slow to fix your mess ups. I can see the reason you dont send invoices out. Clever tactics.</p>