LH
Luke H

1 reviews | Active since Nov 2016

11 Nov 2016, 15:27

Worst ever excuse for customer service

<p>Monday I went to sort out my account at the N1 city Edgars. Seriously, what a joke. The cashier said loud that our account is in arrears and demanded an payment. This is embarrasing. After paying the ammount, i went to the so called customer service desk, the people there looked at me like i was an ****en alien. Highly confused she said this is for new customers and i should go to other terminal, then assisted someone else. By the normal cashier we were told they can't help with an dumb smile, said the system is off and thats it. You charge me for stuff we never ask for, never send us any invoice for last 8 months and still expect the sun and the moon. If i dont get any feedback in 1 weeks time, i will close my account and post this to all my contacts on facebook.</p> <p>Pull your finger and start helping!</p>

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Replies (1)
Edgars
Edgars's reply12 Nov 2016, 09:19
Official

Thank you for taking the time to share your concerns with us.

We are so sorry to hear about your unpleasant experience regarding the service received from the staff members in store. We have addressed this incident with the store manager and insure corrective measures will be taken , you will be receiving feedback shortly.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
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