Worst, delayed service

I bought two items online at Edgars on the 15 March 2018 and is still awaiting items. I have e-mailed my query on 26 March 2018 and was advise that they have escalated my query. I followed up telephonically and electronically on the 29 March 2018 but only response is that they have escalated the query. I'm frustrated as I have paid for items, that I have not received. Worst is the delay without a reason. I hope they can be transparent to their customers and consider their customers feelings. This is a careless attitude....