worst damn service all round!

I have had an account with you guys . Paid it up in full havent received statements or anything in years . Until today. Telling me that i am in arrears with R562 nevertheless. I asked the lady who called to tell me where the balance comes from she couldnt respond. She went on to tell me to make an arrangement. I dropped the call as i was getting nowhere. Went to store. Waited in line for 10-20 minutes. Was assistes by a nice cashier whos card machine didnt work. Had to leave the store go and withdraw money. Come back while he is the only cashier there and millions of supervisors and managers walking pretending to be helpful. I waited again for 10-20 minutes. Paid my account requested to close it. Then again waited for 45min as only one line works. While waiting another customer was on the phone for 30min trying to find some information out from the useless customer care line . I am disgusted and will never set foot in any of your stores again.... i would like people to be aware of the sucky service. And interest you charge for books i dont get. Calls made to ne that i dont get and statements you send that i dont get.