WORST CUSTOMER SERVICE EVER

I've received the worst service ever from Edgars. I settled a full outstanding balance in October 2020 and asked for my account to be closed but to date its still pending closure. I went to Edgar's store where I was told my account still appears as active then they put me through to their call center where I spoke to Nokuthula Mapasa who advised my account is still pending closure but she has escalated to the admin department to close then I will receive an email with my paid up letter, that was in November 2020 till today I haven't received confirmation that my account is closed. So today I called and spoke to Samantha who also advised the same thing that my account is still pending closure and that she will escalate. She then asked me to hold while she sends me proof that she has escalated after putting me on hold she asked that I check the email and I had not received it. I asked her to confirm my email address and realized she captured it incorrect. I gave her my correct email address she asked me to hold again as I was holding the call cut and there's still no email. I honestly don't understand what's taking so long to just close the account. Edgars this is the worst service ever.