Worst customer service ever!!

<p>I ordered 2 bras from Edgars online store which were delivered to me on 07/02/2017. Upon receipt of the product I realised tat what i received was not what was advertised on the website. I immediately contacted the call centre to query my purchase. I sent pictures to the consultant i spoke to, Athubulele. After numerous caslls from myself she eventually advised that the pictures loaded on the site were incorrect. In this case, I requested a full refund as this was false advertising. On 09/02/2017 I was told by Thabo that the merchandise would be collected and my refund processed. After more phonecalls, the bras were collected a week later on 17/02/2017. I immediately informed Athubulele so that she could proceed with the refund. Today is 09/03/2017, an ENTIRE MONTH since I first queried my purchase. I have spoken to numerous call centre agents and sent niumerous emails and have STILL not received my refund! I am now paying interset on my credit card on a purchase that was RETURNED 3 weeks ago. The whole pupose of ordering online is that you avoid the hassle of going in store.... This is the absolute worst customer service i have ever received and would not reccomend anyone to shop on Edgars online store, they offer a service that they are incapable of delivering! The people i have spoken to include Athubulele, Steve, Fatima and Thabo. All have made false promises and do not deliver!</p>