1 reviews | Active since Dec 2017
Worst customer service.... EVER!
So, today 04/06/2020 will mark one whole month that had passed after I've placed my online order. No e-mail response received on mail requests for feedback sent and being on hold for 20+ minutes with no answer or assistance really added to my frustration. I already paid the first installment for goods that I have not received. No online option anymore to cancel my order as it was processed. Quick to take my money, but absolutely lacking in customer service. Your online message stated delivery can take up to 3 weeks when I placed my order, which was fine. We are now moving into week 5 of waiting with no answers... You are *****ing from your customers to make up for your profit losses!!! Get your **** together....
Thank you for the reply.
Why not just inform the customer of the situation at hand? I placed another order on 20/05/2020 and I queried the order placed on 04/05/2020 with the order confirmation phone call for 20/05/2020. The agent I spoke to assured me that I would have received both my orders by the following Friday 29/05/2020. Why did he not tell me about the problem with my first order?
In any case, send the order as is without the two items (which you have not specified?) and correct my account please.
Thank you
Thank you for the reply.
Why not just inform the customer of the situation at hand? I placed another order on 20/05/2020 and I queried the order placed on 04/05/2020 with the order confirmation phone call for 20/05/2020. The agent I spoke to assured me that I would have received both my orders by the following Friday 29/05/2020. Why did he not tell me about the problem with my first order?
In any case, send the order as is without the two items (which you have not specified?) and correct my account please.
Thank you