Worst customer service by a bunch of *********** people

I was retrenched and so I was unemployed. I called Edgars last year in June, asking for a settlement. I was given an amount, which I promptly paid. Then in September last year, I was again notified that I had an outstanding balance. I contacted them and asked why my account was not closed. Their excuse was that I paid from another bank, and the payment didn't reflect in time. Although I did ask if I transferred the money, the account would be closed. To which they rep**** yes. I then had to ask for another settlement amount and SPECIFICLY asked that if I transfer the money from my bank, would the account THEN be closed and not remain open like the previous time. They rep****, YES.

So I paid the amount... guess what... 2 months ago I was again sent a message saying my account was in arrears!!! I did not contact them at all, but I waited for them to hand me over to the BDM. Then I contacted them with all the details, and they STILL maintain I need to pay the outstanding amount!!!!! So I am expected to keep paying them for a mistake THEY made??? No chance!!!!

I told them I would give them 2 weeks before my lawyer will be contacting them. They have 12 days remaining. I have NEVER in my life seen such poor customer service!!!!