WORST CUSTOMER SERVICE

i settled my account of total balance of R3106.83 with R2500 as agreed through the lawyers .The lawyers said if i pay R2500 i will qualify for a 20% discount(R606.83 and i paid R2500 on my account on the 6 january 2020 .To my surprise when i went to check the status of my account at Edgars festival they told me that i was still owing R606.83.I paid that amount(on the 13 january 2020) and later i realised i had over paid since my account was already settled .I called on the 15th of january and spoke to Lerato Mo***eng ,customer services and she advised me that they needed to verify that info which i gave them with the lawyers.Its now 2 months i have been making a follow up and each time the customer service call me i spaek to a different person and i have to repaet my story time and again.The last Customer service agent i spoke to said was going to give me a feedback within 48hrs and its now more than 48hrs.I requested for my refund of R606.83 and they are not refunding me my money ,the issue is just going merry-go round.If you owe Edgars or your account is in arrears they are quick to call you but when its time for them to pay you back your money it takes ages.This is the worst experience if have experiences with EDGARS STORES.