MR
Mphingudzeni R

1 reviews | Active since Nov 2014

19 Jun 2021, 21:22

WORST CUSTOMER SERVICE

I am very disappointed and angry with the service I got today at Northgate Branch from Khetiwe, I went to Laybuy 3 items on the 4/6/2021 I was assisted by her and today I went to pay off just one item (all three I Laybuy them separately)and I was being assisted buy another cashier and she was like the Item I want to pay off it's not on the system as they only have 2 items that are active and Khetiwe was around on onother till I explained to the cashier that they are suppose to be 3 so Khetiwe came over and I told her that I was assisted by her the day I did a laybuy and her response to me was yes but the system only shows 2 items (with an Attitude) and I tried explaining to her and she gave me the very same answer I spent almost 20 minutes trying to explain and she keept responding with an attitude and she was like I need to bring the layout Receipt because the system is showing only 2 items, and I then told her that I'm not gona bring a Receipt because I brought my ID ,she then printed the Laybuy report and check that's when she found the item and I asked her why the Item was not showing with items and she responded to me and said I DON'T KNOW with an attitude .The other lady that was helping to find an Item asked her what is wrong because she heard us arguing and I was very ****ed and she responded to the lady and said let's leave it just like that and I left the branch. Worst experience ever, the way she treated me I just felt I can just cancel all my Laybuy's today and never enter Edgar's ever again. IT WAS THE WORST.

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