Worst customer experience ever

I’ve been fighting with Edgars over a watch repair. They’re asking me for a receipt. Who puts a receipt on of gift? Then the sales lady asked for a code I know nothing about. She said they’ll take the watch for repairs, a week later my watch is still not repaired after I spoke to their manager Vjay who assured me that they’ll sort it out. Now they’re coming up with the story that I changed the motor on the watch that’s why they’re not able to fix it, mind you the watch is brand new. Edgars is just reaping people off. Their warranty terms promised to customers are just huge ****. They bit around the bush and you end up not getting your things sorted.